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Frequently Asked Questions (FAQ) | Avalon Hotel NYC

What time can I check-in and check-out?

Check-in time starts at 3:00 p.m. and check-out time is by 12:00 p.m.

Is there a fitness center at the Avalon Hotel New York?

Our 24-hour fitness center is located on the 2nd floor. It features treadmills, elliptical trainers, stair climbers, yoga mats and balls, and free weights for guest use. A filtered water station is also provided.

Does the Avalon Hotel New York have smoking rooms?

Yes, we do offer a limited amount of smoking rooms.

Can the Avalon Hotel New York accommodate someone for an extended stay?

Yes, we offer a one-bedroom executive suite with a separate living room and fully equipped kitchenette. Please call our Reservation department directly for more information or to make a reservation.

If my room is not ready upon arrive is there someone to store my luggage?

Yes, our Bell Staff would be happy to store your luggage while your room is being prepared.

Does the Avalon Hotel New York have minibars and coolers in the room?

Yes, we offer a fully stocked mini bar with snacks and beverages for purchase. We also provide a cooler to store all your personal items.

Does the Avalon Hotel New York have on-site parking? How much is parking?

We do not have on-site parking, however we do offer off-site valet parking. Valet parking is $45 a day for a sedan and $55 a day (plus tax) for SUVs and oversized vehicles), no in and out access. It will be billed to the room. Please allow 30 minutes when calling for your automobile.

Does the Avalon Hotel New York have extra beds/rollaway beds available? Do you have Answer 8: cribs available? Is there a charge for either of these?

All of our suites include a sleeper sofa. We offer rollaway beds (additional person charges may apply). There is no additional charge for a crib.

Is there a business center available for guest use?

Yes, we offer a business center complete with Mac and Windows computers.

I have questions about my bill who do I call?

If you have any questions about your bill, please call our front office supervisor at 212-299-7000.

Does the Avalon Hotel New York allow pets?

With proper documentation, we only allow service dogs at the Avalon Hotel New York.

How do I book a meeting or a group at the Avalon Hotel New York?

To book one of our many versatile meeting rooms or to arrange a group please contact our sales department at 212-299-7000.

What does your Residence Fee include?

Our Residence Fee - $35/night + taxes - includes:

  • Unlimited high-speed WiFi access
  • Deluxe Continental Breakfast (2 included)
  • Unlimited use of our Business Center: printing, scanning, fax services, etc.
  • Complimentary storage of one package prior to arrival
  • Unlimited access to our 24 hour Fitness Center
  • Access to 7,000 digital newspapers/magazines via PressReader
  • Unlimited local and long-distance calling
  • 24 hour coffee/tea specialty beverages in our Library